EISA's Balloting and Electoral Services department (BES) won an award for innovation in the use of ICT in managing elections. BES has developed a suite of electronic services that it offers clients, including on-line, sms and USSD voting and registration using the EISA electronic platform. BES is one of five organisations globally to receive this award as a WSIS Prize 2020 Champion from the World Summit on Information Service (WSIS). BES was due to receive this award at a convention to have been held in Geneva, but due to COVID-19 the ceremony was a virtual event during the month of September.
Due to the COVID-19 virus, the 2020 edition of the WSIS Forum was completely virtual. Despite this, the forum was a success with 130 sessions and more than 12 000 participants from around the world, in doing so, this year's virtual format was a testament to the power of ICT.